About Us
As a three-generation family business, Claybar Funeral Homes and Cemeteries has been serving Orange County for more than fifty-six years. The Claybar Family and Claybar Funeral Homes have established themselves as the leader in professional funeral service. Because Claybar Funeral Home is family owned, decisions regarding a family's needs are made at a local level. The Claybar family is responsible to the families it serves and believes that each family deserves the best in funeral services.
Our Vision To have a brand that is synonymous with personal service, unmatched by any company in the markets we serve. To be the workplace of choice in the markets we serve. To acknowledge and reward employees for going the extra mile in our quest for excellence. To have a training program and effective lines of communication that set the standards for excellence.
Core Values
* We will always tell the truth.
* We will be innovative. We will always search for new and better procedures and practices.
* The families we serve will ALWAYS come first.
* Our staff will be well trained and go the "extra mile" in delivering service to our client families.
* We will have passion for our work and be dedicated.
Our Basics
These Basics are designed to guide and direct Our Service, Our Communications, and Our Company Relationships:
1. We will deliver world class hospitality to the families we serve, our guests, our service affiliates and each other.
2. Our employees are empowered to do the right thing, always placing the needs of our families first.
3. If presented with a problem, we own it, accepting responsibility to see that the problem is properly addressed and corrected.
4. We pay attention to details.
5. We will introduce ourselves and fellow employees to guests and families.
6. Our employees will adhere to Claybar telephone etiquette, answering the phone by the third ring, with a smile and a warm friendly voice.
7. We treat each other with respect.
8. Attitude is a choice. Employees of Claybar Funeral Home choose to be positive.
9. We take pride in, and protect the assets of our company.
10. Safety is a priority
11. Employees will be well trained
12. We will be a positive influence on the communities we serve.
13. Our employees will listen.
14. We always respect the confidentiality of those we serve
15. Employees are trained to seek out things to do on their own initiative.
16. Employees take pride in, and care of their personal appearance.
17. It is everyone's responsibility to maintain uncompromising levels of cleanliness at our facilities.
18. Employees will be knowledgeable of the daily schedule and activities.
19. Employees are team players.
20. We are all committed to effective communication. |